Emergencies While Abroad

In the event of an emergency abroad

1. Contact International SOS: 1-215-942-8478 (Member #: 11B824535) - You can call collect to not pay for charges.

• If you have downloaded the ISOS Assistance App to your phone, you can call or chat with a representative with one touch. 
• At the start of your time abroad, your study abroad program may have provided you with a different emergency number to call. Be sure to check with your program to know if you should contact a different resource than ISOS in an emergency. 
• If you speak the local language, and have a life-threatening emergency, you can also contact the local police, ambulance, or fire department. Note that 911 is not a universal emergency number. Some locations have multiple numbers depending on the nature of the emergency.
• Find Coverage Letter and Membership ID card here

2. Contact Your On-Site Program Staff

• Once you have contacted an emergency line, notify your host institution or program provider via their 24/7/365 number (usually provided during orientation). 

3. Contact Yale University (if needed) via the 24-Hour Yale Security Line: 1-203-785-5555

You should always contact first those who can most readily assist you in country. However, if you need to reach our office, call Yale Security. This line is monitored 24/7/365. The operator will direct your call to our office line (1-203-432-8684) during business hours or an on-call staff member after hours.

4. Email Yale Study Abroad (if needed)

• If you need to reach us, email is the most efficient way to contact the office. Email: studyabroad@yale.edu

If you experience any incident abroad that affects your health or safety, your program typically will notify Yale Study Abroad as part of their protocol. We are here for you the entire time you are abroad!

Link: Pocket Guide to Health & Safety Abroad

Safety Net

If you are facing an emergency that is not covered by either your travel insurance or the resources listed on this page, you may be eligible for Safety Net funding. Qualifications are:

• Must have a parent share below $10,000
• Must be actively studying abroad in an approved program at the time of the emergency

Qualified events that may be eligible for funding include:

• Emergency medical treatment not covered by insurance (must exceed $30 in cost and receipts are required)
• Emergency travel due to the loss or severe illness of an immediate family member
• Repairs to technology
• Other/miscellaneous expenses not specified here will be evaluated on a case-by-case basis

Safety Net will not cover (not all inclusive):

• Purchase of new technology due to theft or loss as this should be covered under your travel insurance
  • Safety Net will assist in securing a student loan for the purchase of replacement technology
• Travel or passport replacement due to missed flights or lost passport
• Expenses incurred during time outside of the designated program start and end dates or as a result of voluntary, independent travel away from the study location
• Expenses covered by the ISA

If you qualify for Safety Net funding and are facing a covered emergency, please submit a funding request.