Global Travel Assistance | Study Abroad | Yale University
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Global Travel Assistance

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New Travel Assistance Provider for 2019: International SOS

As Yale College students, you are automatically covered by International SOS (ISOS) for global travel assistance when you are more than 100 miles from your primary residence.

ISOS provides 24/7/365 service, including, but not limited to: 
  • medical and dental referrals 
  • mental health support
  • coordination of payment for out-of-country medical bills (for coverage up to $250,000)*
  • access to real-time security and safety information
  • facilitation of emergency evacuations
  • translation services
  • assistance with replacement of lost travel documents
  • and more

*ISOS provides coverage for up to $250,000 in out-of-country medical expenses for treatment of illness or injury that occur while participating in your program. This coverage includes 14 days of personal travel deviation outside of the program dates. (Note: Travel assistance and evacuation coverage applies at all times. Only the out-of-country medical expenses are limited to the program dates and 14 additional days.) ISOS is not health insurance and cannot cover routine costs.

To contact ISOS for assistance:
  • By phone:
    • Call the in-country numbers listed on the ISOS card or call the dedicated Yale ISOS phone number 1-215-942-8478. You may ask the operator to reverse the charges.
    • Have the Yale member number ready when you call: 11B824535. This number can also be found on your ISOS card.
  • Via the ISOS Assistance App.
  • When in doubt, contact ISOS. They are happy to help with your inquiry and will direct you as necessary.
Before you go:
  • Download, print, and carry your ISOS membership card. Be sure to keep it with you while you travel.
  • Save a picture of the ISOS card in your Google Drive or on the phone/device you will take abroad.
  • Download the ISOS Assistance App.
  • Tell your family about the ISOS service. Send them the ISOS links (in the box below) or a copy of the card. 
  • Inform your onsite study abroad program staff that you are covered by this service.
  • Contact ISOS to discuss any health or security concerns related to your destination. 

Link: International SOS Assistance

International SOS ID Card

International SOS Assistance App